Digital Consulting Services Metatrans
To succeed in today’s digital world requires a new way of working, the old business models, structures and methodologies are not geared to a fast paced, uncertain, continuously changing landscape. Customers have become more demanding, competitors rising up to compete from different industries and new disruptive technologies emerging.
To succeed in this new digital age, you need to re-imagine your business, create new innovative business models and understanding what is possible, knowing your customer and then finding the right technologies to fit the desired capabilities. Then it’s about the execution, it’s about agility, speed and responsiveness.
Contact us today for a free future readiness consultation.
Digital business models
Defining and planning your digital journey/digital strategy,
Assessment of the landscape (competitors),
Identifying opportunities for digital transformation,
Capability Roadmaps and implementation strategies,
Digital operating models and value chains
Digital 'savvy' workforce
Staff assessments and digital intelligence,
Identify programmes to increase digital intelligence,
Identify new ways of working to retain talent (remote workforce and digital enablement).
Lean and Agile
Advise on best practices around lean and agile operations, support functions and development,
Assess and identify how technologies and automation can be used to improve processes and functions,
Lean workforce and on demand skills assessments.
POPIA Readiness assessment
Delivery and Implementation
The pace of digital change is increasing. Organisations must be agile and innovative to remain competitive. Metatrans have partnered with leading industry experts to ensure that we are able to help you implement your digital transformation initiatives with speed and quality.
Project Delivery Services
Project and Programme Management
Enterprise Content Management (ECM)
Automation and workflow
Business Process Management (BPM)
Quality and assurance services
We assess and implement based on the TQM philosophy around managing an organisation in a way which enables it to meet customer needs and expectations efficiently and effectively, without compromising ethics and quality and must be ingrained in the organisational culture. We believe quality is everyone’s responsibility.
We facilitate and manage the change management process using ADKAR, ensuring;
Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement the required skills and behaviors
Reinforcement to sustain the change
HELPING YOU BECOME A DIGITAL BUSINESS
Digitisation and Digitilisation
A key element to becoming a digital enterprise is to digitise (hard copy to soft copy), then digitilise (understanding) the data and create meaningful information from it. Information that can be used to improve processes, increase automation, understand behaviour and impress your customers – start the transformation into a truly digital business!
Transparency and Trust
Digital trust is viewed as a complex relationship between transparency, security, collaboration and ethics. and it affects both customers and staff. We are able to assist companies with policies, processess, assessments and proposals on how to manage and protect both customers and staff.
Regulatory compliance: POPI, ECT, TCF
Optimisation and Automation
Processes and repeatable functions across the organisation that are automated well can be performed at a fraction of the cost of doing it manually and if implemented correctly will have less errors and faster processing speeds. Optimised and automated processes are important to achieve customer service excellence, which is founded on the principles of quality, responsiveness and fairness
Innovation and Adaptability
Businesses in the digital age must be adaptable and become more innovative to maintain the initiative or risk losing market share to new competitors. Digital disruption, new insights and technologies are being delivered faster than ever before. We can assess, facilitate and improve organizational change that produces leaders who are innovative as well as adaptive and enable leaders are willing to provide an environment where innovation is nurtured.
Agility and Responsiveness
Business agility refers to distinct qualities that allow organisations to respond rapidly to changes in the internal and external environment without losing momentum or vision.
Adaptability, flexibility and balance are three qualities essential to long-term business agility.
Insight and Customer Service Excellence
We utilse the Customer Service Excellence Standard, which provides a framework to measure and support improved customer service – including areas such as service delivery, customer insight and how service satisfaction is measured. We have successfully utilised this framework to redesign customer complaints incorporating social media and digital channels.