Digital Consulting Services 2017-06-17T11:44:05+00:00

Digital Consulting

To succeed in today’s digital world requires a new way of working, the old business models, structures and methodologies are not geared to a fast paced, uncertain, continuously changing landscape. Customers have become more demanding, competitors rising up to compete from different industries and new disruptive technologies emerging.

To succeed in this new digital age, you need to re-imagine your business, create new innovative business models and understanding what is possible, knowing your customer and then finding the right technologies to fit the desired capabilities.  Then it’s about the execution, it’s about agility, speed and responsiveness.

Contact us today for a free future readiness consultation.

Delivery and Implementation

The pace of digital change is increasing. Organisations must be agile and innovative to remain competitive. Metatrans have partnered with leading industry experts to ensure that we are able to help you implement your digital transformation initiatives with speed and quality.

HELPING YOU BECOME A DIGITAL BUSINESS

Digitisation and Digitilisation

A key element to becoming a digital enterprise is to digitise (hard copy to soft copy), then digitilise (understanding) the data and create meaningful information from it. Information that can be used to improve processes, increase automation, understand behaviour and impress your customers  – start the transformation into a truly digital business!

Transparency and Trust

Digital trust is viewed as a complex relationship between transparency, security, collaboration and ethics. and it affects both customers and staff.  We are able to assist companies with policies, processess, assessments and proposals on how to manage and protect both customers and staff.

  • Ethics
  • Regulatory compliance: POPI, ECT, TCF

Optimisation and Automation

Processes and repeatable functions across the organisation that are automated well can be performed at a fraction of the cost of doing it manually and if implemented correctly will have less errors and faster processing speeds. Optimised and automated processes are important to achieve customer service excellence, which is founded on the principles of quality, responsiveness and fairness

Innovation and Adaptability

Businesses in the digital age must be adaptable and become more innovative to maintain the initiative or risk losing market share to new competitors. Digital disruption, new insights and technologies are being delivered faster than ever before.  We can assess, facilitate and improve organizational change that produces leaders who are innovative as well as adaptive and enable leaders are willing to provide an environment where innovation is nurtured.

Agility and Responsiveness

Business agility refers to distinct qualities that allow organisations to respond rapidly to changes in the internal and external environment without losing momentum or vision.

Adaptability, flexibility and balance are three qualities essential to long-term business agility.

Insight and Customer Service Excellence

We utilse the Customer Service Excellence Standard, which provides a framework to measure and support improved customer service – including areas such as service delivery, customer insight and how service satisfaction is measured. We have successfully utilised this framework to redesign customer complaints incorporating social media and digital channels.

  • Customer Insight
  • Organisational culture
  • Information and Access
  • Service Delivery
  • Timeliness and Quality of Service

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