Many businesses now have quality objectives, often documented in their mission statement. Quality is generally divided into four elements:
- Quality Assurance (error prevention),
- Quality control (error detection),
- Quality planning and
- Quality improvement.
QUALITY ASSURANCE (error prevention)
Quality assurance is about taking pro-active measures to establish confidence that quality requirements will be met. It involves systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.
The following aspects are important:
- A quality measure that indicates the ability to meet and/ or exceed the requirements and expectations of the customers;
- A target is a quantified objective to be attained at a future date;
- Assessment of performance requires that evidence be collected to support the measure, performance reporting refers to actual versus target measures.
(Interestingly many testing teams are known as the quality assurance team, however testing is not about error prevention, error prevention is made up by the processes and actions taken prior to testing, Testing falls under the banner of quality control.)
When performing a quality assurance engagement exercise, the objective is to check the likelihood of the project being successful based on the processes that have been defined and the adherence thereto