5. Interpersonal Development
Project Management is about working with people to get things done, and as such encompasses a lot of soft skills including teamwork, conflict management and negotiation skills. It has been found that behavioural competencies have a significant affect project success.
The most effective method to improve or modify behavioural competencies, is through repetition, ongoing practice and feedback.
The Project Coach is actively involved with the Project Manager, either Overtly or Covertly, depending on the needs of the specific Project Manager or Project Organisation. As a Covert intervention, the Coach remains invisible to everyone but the Project Manager (and Sponsor, depending on who brings the Coach in). The Coach will prep the Project Manager and debrief after the interaction to verify effectiveness of the activity.
In a scenario where the Coach openly accompanies the Project Manager, all feedback is instant and first hand. The two models are not mutually exclusive, and will be customised per intervention.