Booking Terms and Conditions
Fees and Payment – Each relevant course cost is payable prior to the course date, unless otherwise agreed in writing. A tax invoice will be supplied using the company or personal details provided during registration.
Cancellation – Your seat booking is considered binding. You may cancel in writing without penalty only until two weeks before the training. If you cancel less than two weeks before the training or do not show, you will be charged for the full course cost.
Substitutions – You may substitute another person for yourself up to two days before the start of the event, provided that they accept these terms.
Rescheduling – Should we cancel or change the date of a public event for any reason, including insufficient registrations, we will either refund you any fees you have paid, or transfer your registration to another date that you find suitable.
Photographs – We take photographs of our classes for publication on our website and social media. If you don?t agree with this policy you are required to inform us in writing prior to the course start date.
Licensed Material – Some of our course material is licensed through third party education providers who are leaders in the field of course material development. Slides and handouts will have their logo associated with the materials.
Certification – The cost of certification with the relevant body is only included where explicitly stated in our description of the course.
Exams – The cost of exams, if applicable to your course, are only included if it is explicitly stated in our course description. Any exam re-write fee is for your own account, and Metatrans shall only book your re-write once proof of payment has been received.
Exam vs No Exam – Some of our courses requires you to sit for an exam while others evaluate your proficiency in class. Please refer to the course description for more information.
Dietary Requirements – We will solicit special dietary requirements from you prior to the event, but it remains your responsibility to ensure we have this information prior to your course.
Discount Policy – Discount may be given to groups of people, please contact us.